Pre-launch policy
Refund Policy
How refunds will work for DexterVPN subscriptions when paid plans become available. Last updated July 28, 2026.
DexterVPN is currently in development and is not accepting subscription payments. This policy will apply when paid subscriptions become available and may be updated before launch.
1. Pre-launch status
DexterVPN is not yet accepting payments or activating paid VPN subscriptions. Joining the early-access waitlist is free and does not create a billing relationship.
2. When this policy becomes effective
This Refund Policy will take effect when DexterVPN begins offering paid subscriptions. We will publish an updated version before checkout becomes available.
3. Digital subscription activation
DexterVPN provides access to a digital VPN service. When subscriptions launch, service access generally begins after successful payment and account provisioning. Refund eligibility may depend on whether the service was activated and used.
4. Renewal and cancellation
When paid plans launch, subscriptions are expected to renew automatically at the end of each billing period unless canceled before renewal. Renewal terms, pricing and cancellation options will be clearly disclosed before checkout. You will be able to cancel through the customer billing portal; access typically continues until the end of the paid period when cancel-at-period-end applies.
5. Refund eligibility
Refund terms for initial purchases will be published before launch. DexterVPN does not currently advertise a money-back guarantee. Any launch-time refund window will be described clearly at checkout and in this policy.
6. Technical service problems
If you experience a verified technical issue that prevents use of the service after launch, contact support. We will work to resolve provisioning or connectivity problems. Remedies may include service credits or refunds where appropriate, assessed case by case.
7. Duplicate or unauthorized charges
If you believe you were charged in error or without authorization after subscriptions launch, contact us promptly with your account email and transaction details. Verified billing errors will be corrected.
8. Abuse and policy violations
Accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy may not be eligible for refunds for unused time, except where required by applicable law.
9. How to request support
Email [email protected] from the email address associated with your account. Include your account email, plan, purchase date and a description of the issue.
10. Processing timelines
Approved refunds will be processed to the original payment method where possible. Processing times depend on your payment provider and may take several business days to appear on your statement.
11. Contact details
DexterVPN is a digital privacy product by Dexter Marketing LLC. For refund and billing questions after launch, contact [email protected].
Questions? Contact us at [email protected].
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